Weeks

Professional English Certificate for Personal Assistants

This program empowers administrative workers with the language and industry skills needed to perform their duties in English.

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Learn from a well crafted curriculum

You will get skills and knowledge in effective communication, decision-making, using MS Office, general principles of accounting and bookkeeping, and intercultural practices to enhance ability to function in various professional contexts.

Curriculum

Effective Communication

Week 1

During this week, students will learn the essential components of effective communication, including verbal and nonverbal communication, active listening, and communication strategies. Through interactive activities and role-playing scenarios, students will develop their communication skills and learn how to communicate more effectively in a variety of settings.

Decision-Making

Week 2

This week will focus on the decision-making process and how to make effective decisions in different situations. Students will learn the importance of considering alternatives, gathering information, and evaluating options. They will also learn how to weigh the pros and cons of each option and choose the best course of action.

MS Office

Week 3

In this week, students will learn the basics of Microsoft Office, including Word, Excel, and PowerPoint. They will learn how to create professional-looking documents, spreadsheets, and presentations. By the end of the week, students will be proficient in using these tools to enhance their communication and decision-making skills.

General Principles of Accounting and Bookkeeping

Week 4

During this week, students will gain an understanding of the general principles of accounting and bookkeeping. They will learn how to keep track of financial transactions, create financial statements, and manage budgets. This knowledge will be essential for making informed business decisions.

Intercultural Practices

Week 5

This week will focus on intercultural practices and how to navigate cultural differences in the workplace. Students will learn about cultural norms and values, how to communicate effectively with people from different cultures, and how to build positive relationships with colleagues and clients from diverse backgrounds.

Effective Communication in Meetings

Week 6

This week will delve deeper into effective communication, focusing specifically on communication in meetings. Students will learn how to prepare for and participate in meetings effectively, how to present ideas clearly and persuasively, and how to handle conflicts and difficult situations.

Decision-Making in Teams

Week 7

In this week, students will learn about decision-making in teams and how to work effectively as part of a team. They will learn how to identify team dynamics, manage team conflict, and make effective decisions in a team setting.

Final Project and Presentation

Week 8

The final week will be dedicated to a final project and presentation. Students will apply the skills they have learned throughout the course to develop a project and present their findings to the class. The project will be an opportunity for students to showcase their communication and decision-making skills, as well as their proficiency in using MS Office tools.

Frequent questions

You have questions and we have answers

Our team of credible teachers can give you the support you need.

Where are you based?

Our offices are located in Kigali, Rwanda. All programs offered are presented in-person and online, therefore you can complete a course from home or on the go; you just need a stable internet connection and enough time to complete your course.

What support will my employees have?

Your employees will receive personalized support from their Head Tutor and Success Adviser throughout their learning journey to ensure course completion and learning gain. The Head Tutor offers academic support and responds to queries relating to the course material, and the Success Adviser assists with administrative queries such as extensions or possible challenges when uploading assignments.

What are my payment options?

We have a few payment options available for companies that enable flexibility to meet your budgeting needs. One of our payment methods includes tokens – this is credit that can be purchased at any time and redeemed towards courses for employees to ensure that you can plan ahead and budget for your team’s ongoing training. If you want to find out more about any of our payment options or you want to know which you qualify for, please get in contact with an account manager via info@biu.education

What happens if I do not submit my employees to a certain course date in time? Can we take the next course?

Yes, the courses run throughout the year and we can schedule your team to be a part of the next course presentation. Your account manager can help resolve any other queries in this regard.

Can I see how my employees are doing? How can I track their progress?

Your account manager will provide you with performance reporting of your employees showing their progress, grades, and overall performance on the course.

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